Reference

Syarat Ketentuan Penggunaan basic4d

These terms set out the rules that apply when you open and use your basic4d account — covering how your account is managed, what we expect from you, and what you can expect from us.

Account EligibilityDANA · OVO · GoPayIndonesia RegionsAccount ResponsibilityService Access Rules

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TERMS CONTACT

Cara Menghubungi Kami Soal Ketentuan Ini

If you have questions about these terms, want to request a change to your account details, or need to report a concern, our support team is available around the clock. Reach us through any of the channels below and we will respond as quickly as we can.

Team online

Live Chat

Open the chat window from your account dashboard at any time. Our team handles terms queries, account access issues, and wallet verification requests directly in chat.

Email Support

Send your question or account request to our support address. Include your registered account details so we can locate your record and respond without delay.

Account Help Centre

Your account settings page includes a help section where you can submit a formal request to update your details or ask about how a specific term applies to your account.

ACCOUNT SECURITY

Bagaimana Kami Menjaga Data dan Akun Anda

We take the security of your account and personal data seriously. Here is how we handle the key areas that matter most to you as an account holder.

Data Handling

We collect only the information needed to operate your account — registration details, payment records via DANA, OVO, or GoPay, and session activity. We do not sell your data to third parties.

Cookies and Session Data

We use session cookies to keep your account login active and to remember your preferences. You can manage cookie settings through your browser; disabling them may affect how your account functions.

Account Security Practices

Your account is protected by password authentication and, where enabled, OTP verification sent to your registered mobile number. We recommend you update your password if you suspect any unauthorised access.

Requesting Changes or Deletion

To update your registered details or request account closure, contact support via live chat or email. We will process verified requests in line with applicable data retention rules and local regulations.

Ketentuan Layanan dan Hak Akun Anda

basic4d Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating and using your basic4d account, you agree to these terms in full. We reserve the right to update these terms when our services change — we will notify you through your registered account contact before material changes take effect. Your continued use of the

1
account after that notice means you accept the updated terms. Your account is personal and non-transferable. You are responsible for keeping your login credentials secure and for all activity that takes place under your account. If you notice any unauthorised access, contact our support team immediately
2
so we can act on it. Payment activity through DANA, OVO, and GoPay is subject to the terms of those wallet providers in addition to ours. We process account wallet transactions in line with the payment rails available in supported Indonesia regions. Availability of specific payment
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options may vary depending on your location and local regulations. We may suspend or close an account that breaches these terms, including accounts that provide false registration details or attempt to misuse the platform. Any account balance subject to a review will be held pending the
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outcome of that review.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Pertanyaan Umum Tentang Syarat & Ketentuan

Here are the questions we hear most often about how these terms work and what they mean for your account.

These terms apply to anyone who opens or uses a basic4d account. By registering, you confirm that you have read and agreed to them. Access is available only where local law permits.

We will notify you through your registered account contact before any material change takes effect. Continuing to use your account after that notice means you accept the updated terms.

We may suspend or permanently close an account that breaches these terms. Any wallet balance under review will be held until the review is complete and a decision is reached.

Contact our support team via live chat or email with your registered details. We will verify your identity and process the correction. Players in Batam and other Indonesia regions follow the same process.

Yes. Payment activity through DANA, OVO, and GoPay is governed by both these terms and the individual wallet provider's own terms. Both sets of rules apply to your transactions.

We retain account data for as long as your account is active and for a period after closure as required by applicable regulations. You may request details about your data by contacting support.

Syarat Ketentuan Penggunaan basic4d

Cara Menghubungi Kami Soal Ketentuan Ini

Live Chat

Email Support

Account Help Centre

Bagaimana Kami Menjaga Data dan Akun Anda

Data Handling

Cookies and Session Data

Account Security Practices

Requesting Changes or Deletion

Pertanyaan Umum Tentang Syarat & Ketentuan

01 Who do these terms apply to?

02 Can basic4d change these terms without notice?

03 What happens to my account if I breach the terms?

04 How do I request a correction to my account details?

05 Are my DANA, OVO, or GoPay transactions covered by these terms?

06 How long do you retain my account data?

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