Reference

How basic4d Handles Your Personal Information

Your account data, wallet details, and transaction history with DANA, OVO, and GoPay are handled under a clear privacy framework — one that tells you exactly what we collect, why we keep it, and how you can request changes.

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basic4d How basic4d Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy Rights

If you want to review the data we hold, correct something on your account, or ask how a specific transaction record is stored, our account support team handles privacy requests directly. Reach us through any of the channels below — we aim to respond to privacy-related queries within one business day.

Live Chat Open the chat widget from your account dashboard. Identify your request as a privacy query so the team routes it to the right handler without delay.
Email Support Send your request to the support address listed in your account settings. Include your registered contact detail so we can verify your identity before actioning the request.
Account Help Centre The Help Centre inside your account contains a dedicated privacy request form. Submit it while logged in and we can match the request to your profile immediately.
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Privacy on basic4d is not a single checkbox — it runs through account security, cookie handling, data retention, and the process for requesting changes. Here is how each area works in practice.

Account Security and Login Verification Every login triggers a verification step. If your session looks unusual — a new device or location — we prompt an additional check before granting access to your account or wallet balance.
Cookies and Device Tracking We use session cookies to keep you logged in and analytics cookies to understand how the account dashboard is used. You can manage cookie preferences from your browser settings at any time.
Transaction Record Retention Deposit and withdrawal records — including those processed via DANA, OVO, and GoPay — are retained for the period required under applicable regulations. You may request a transaction summary through account support.
Requesting Data Access or Corrections Submit a data access or correction request through Live Chat or the Help Centre form. We verify your identity first, then action the request and confirm the outcome to your registered contact.

Common Questions About Your Privacy on basic4d

These are the questions our account holders ask most often about how their data is handled, stored, and protected on basic4d.

We collect your registered name, contact details, and the wallet identifiers you link — such as your DANA number, OVO account, or GoPay-linked phone. Device and session data is also logged for security purposes.

Wallet details are shared only with the payment processor needed to complete your transaction. We do not sell or pass your e-wallet information to unrelated third parties under any circumstances.

Retention periods follow applicable regulations in the regions where the service operates. If you want to know the specific period for your account type, contact support and we will clarify.

Yes. Submit a data access request through Live Chat or the Help Centre form inside your account. We verify your identity first, then provide a summary of the data we hold on your profile.

Use the privacy request form in the Help Centre or contact us via Live Chat. Deletion requests are assessed against local legal requirements — we will confirm what is actionable for your account.

Closing your account does not immediately erase all records. Transaction and identity data is retained for the period required by applicable regulations, after which it is removed from active systems.

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